Approaching and Keeping Clients: James Donovan

Jim Donovan, an adjunct professor at the University of Virginia School of Law and partner at Goldman Sachs, gave a speech last year explaining his unique approach to business.

He said: “What has distinguished me in my career from my peers is my approach to covering clients.  I discovered that the best way for me to cover clients was to cover them holistically.  I wanted to be all things finance to all my clients.   Whatever they needed, I would do. So it wasn’t  just when a merger came up every five years, but every five minutes, that I was in contact with them.  So when that merger deal did come up, it wasn’t a question of whether or not I would handle it—they came to me because I was advising them on seventeen other things.

This allowed me to 1) box out the competition because I was already there 2) become the trusted advisor to the client.  So the mistake that most lawyers make is when they’re given a mandate, staying within the four corners or boundaries of that mandate.  ”

 

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Pursuing Your Interests: Professor James Donovan

Professor James Donovan has a fresh and unique approach to college education and the business world. As a partner at Goldman Sachs, Donovan is able to draw on his personal experiences in order to provide direct and personalized guidance to his students each year. One of his firmest beliefs is that a student should pursue a subject which interests him, and not one that merely looks impressive on a transcript. According to Jim Donovan, high grades in different subjects make a better impression than lower grades in more relevant courses, especially in the fields of law and business.
He explained: “Major in what interests you and what you’ll do well in. Education is one of the most important keys to your success, so take different classes and get a well-rounded understanding of the world around you. Be independent enough not to follow the herd, no matter what your major. Look at all your options- banking, business, entrepreneurial, policy, nonprofits, politics, etc.”

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UVA’s Law and Business Program

James Donovan, adjunct professor at the University of Virginia School of Law, opens a short video explaining the program’s approach to education, and their incorporation of both law and business into the curriculum.

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The Art of Conversation: James Donovan

James Donovan, an adjunct professor at the University of Virginia and a partner at Goldman Sachs, advises his students to learn the art of conversation in order to acquire and keep clients.

He explains: “Take classes in the law and business section. You will learn about the world in which your clients live and you will learn their jargon. This way you won’t be intimated by business lingo because it really is just a thin veneer—so learn the language!”

He also suggests asking open-ended questions as often as possible, as they encourage lengthy answers. This will get the client talking, and you will learn more about them both as businessmen and people.

Lastly, he recommends to “use a pregnant pause while you’re talking to someone— it elicits conversation and feedback from the other side.  It also forces you to slow down if you’re nervous.”

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Business Advice for University Students: James Donovan

James Donovan, adjunct professor at the University of Virginia and partner at Goldman Sachs, offers unique, practical advice to students headed toward a career in law or business.

Jim Donovan explains: “Whether you’re going to be lawyers or consultants or bankers or business people or entrepreneurs, you will need to cultivate client acquisition skills.  You can learn this skill, practice it—get better at it over time.  When you’re working on a mandate, know that issue cold.  But expand your knowledge about the industry, the company, the competitors, etc.  and engage the CEOs and ask them questions.  Capitalize on the fact that you have a captive CEO audience—engage them on other topics!  What will happen is that the CEO will start to think of you as more than just a lawyer and you will own that relationship.”

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What Every Lawyer Should Know About Client Relationships

James Donovan, Goldman Sachs managing director and Law School adjunct professor, shared his insights into the effective management and cultivation of client relationships  during a lunch talk at the University of Virginia School of Law last year. He called the discussion “What Every Lawyer Should Know About Client Relationships.”

This is a link to his speech: http://www.law.virginia.edu/lawweb/news.nsf/PP/PodcastFrontPage?open#donovan111811

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An Interview with James Donovan

James Donovan, and adjunct professor at the University of Virginia School of Law and long-time partner at Goldman Sachs, uses running as a means to manage his endless responsibilities and often stressful career.

In an interview with Lindsey Holder, the Savvy Assistant, Jim Donovan talks a bit about his running routine. He explained that the habit began almost twenty years ago, when he started his work with Goldman Sachs. He calls it a “tremendous stress relief” and a “great outlet,” and of course a physically beneficial exercise.

Donovan actually prefers to run in bad weather. He said: “I actually find that bad weather is attractive for me to run in—rain doesn’t bother me at all. After a run in rain or snow I actually feel like I have accomplished more than I do when I run in ideal weather. It’s exhilarating.”

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Getting the Most Out of a Conversation

James Donovan, an adjunct professor at the University of Virginia School of Law, provides his students with unique, realistic tools that will contribute to the beginning of almost any career. He emphasizes that skills involving client acquisition and relationships with clients are a key element in a successful business, and that these skills can in fact be learned, and are not necessarily a natural talent.

Jim Donovan recommends learning how to gain the most from every conversation. He suggests asking open-ended questions as often as possible. These will encourage a person to speak at length, go into detail and become more involved and open about themselves and their goals in general. Another way to prompt a person to open up is to use pregnant pauses in a conversation. This will “elicit conversation and feedback from the other side.” He added that this “also forces you to slow down if you are nervous.”

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Learning the Business Lingo

James Donovan is an adjunct professor at the University of Virginia School of Law. His lectures often combine law and business advice, as well as interesting perspectives on client acquisition and relationships. He encourages his students by explaining that such skills can be learned, and are not merely something certain people are born with.

Donovan explains the importance of building a strong connection with clients, and getting to know their background and thought processes in order to provide exceptional service. He recommends learning about both law and business worlds and becoming familiar with their jargon.

“This way, you won’t be intimidated by business lingo, because it really is a thin veneer- so learn the language!” he says.

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Choosing College Courses: James Donovan

James Donovan, a professor at the University of Virginia School of Law, provides his students with unique advice and perspectives during his lectures. Last year, Donovan stressed the importance of pursuing a subject that you love, as opposed to what looks good on a transcript. He explained that law and business students would do better to show good grades in subjects which interest them, instead of poor or mediocre grades in a course which sounds impressive.

Jim Donovan said: “Major in what interests you and what you’ll do well in. Education is one of the most important keys to your success, so take different classes and get a well-rounded understanding of the world around you. Be independent enough not to follow the herd, no matter what your major. Look at all your options- banking, business, entrepreneurial, policy, nonprofits, politics, etc.”

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